A: YES! Simply go to load.com website, update your cellphone number under your profile. The system will automatically activate your SMS access and make you an E-Phone Wallet member. You can now go to any E-Phone outlet and reload your Load Credit!

A: YES! Click here! Follow the instructions and become a E-phone Wallet member* today! *E-Phone Wallet is a free member program offered in our retail store, where customers can convert their Cash to Load Credits! Furthermore, purchase 83 types of prepaid products anytime, anywhere through SMS.

All registration is for FREE! Please complete all the required personal information to assure the successful transactions and to receive the purchased item on time, please fill up all the required information (with the red asterisk). Especially your FULL NAME, CONTACT NUMBER and SHIPPING ADDRESS. If you are sending a gift, you will be allowed to change the shipping address later on during the transaction process

We accept Bank to Bank Payment, Load Credit, and Credit Card payment. If you wish to pay for your purchases with G-Cash, Smart Money, Western Union, I-Remit, you will be prompt PAYFREE website

Once registration is completed, you shall receive a system generated confirmation in your E-Mail within 2-5mins. Incase, you did not receive any e-mail after 24 hours time, kindly contact us

Once registration is completed, you shall receive a system generated confirmation in your E-Mail within 2-5mins. Incase, you did not receive any e-mail after 24 hours time, kindly contact us

After the payment was received, E-Phone will let the courier deliver the item right away. An estimate time of arrival depends on the availability of stocks and travel time of the courier. Please refer to Product Page for more details. You may simply log on to your account and check the status of the transaction.

Any related question about online shopping, change of address, damage concern, and erroneous item sent etc. You can simply leave a message or contact us through customer service, we shall reply you in 1-2 days (excluding Sat. and Sun.)

Any possible damage occurred during the delivery (including scratches, stained, or any physical damage) You may inform us immediately with in 5 days(based on the signed airway bill). E-Phone shall follow the request and file the complaint and inform the supplier to handle the case.

After consumer orders the product from our site, the item will be shipped directly from supplier to consumer through courier to the assigned recipient and destination.

A: YES! It will be the same price if you choose to get the exact same package from us in the mall. Cellphone + 90 days cellphone Insurance = Total Price

A: We strongly recommend that you get the 90 days cellphone insurance. This will protect your phone against loss due to accidental damage, snatching, robbery and hold-up. Repair of cell phones due to accidental damage will be shouldered by eStandard. If you would like to choose to buy the phone without any Insurance, kindly proceed to our retail outlet at the mall, we will have our sales representatives to assist you.

A: Please contact E-Phone office for the related concerns.

A: Yes. For all new users, you should go through the registrations before you can purchase anything from the website. This is to ensure the quality of service, and also enhance shopping experience via website.

A: Yes! All the products offered online are VAT inclusive. Freight Free for any purchase above Php1,000.

A: Login first and then simply click on MY ACCOUNT and follow the instructions.

A: You are always welcome to drop by our E-Phone store to see the products personally. But currently, E-Phone Website is purely an online shop, the operation is totally separated from our physical stores at the mall. Once ordered through E-Phone website, we will send you the product to your door step. You can skip all the hassles traveling to the mall.

A: Sorry, we can not perform an overnight delivery. E-Phone website does clearing with the bank next working day. The supplier usually needs 3 days to process the delivery. Therefore, a minimum of 4 working days are needed to complete the process.

A: Currently we only offer deliveries with in the Philippines.

A: No, because the payment gateway of Credit card and Load credit is handled by different service providers. If you would like to change the mode of payment, Please follow the sales return/ cancellation and re-order the product again. Please be aware when choosing your mode of payment.

A: Due to the limitation of supplier, courier schedule, bank policies, and internal operation process, we can not allow cancellation online after payment was made. If there is any correction or cancellation, please follow the return process with in 7 days from receiving goods. Our customer service should guide you for the necessary procedures.

A: If payment has not been completed yet, simply log in and add the items to your shopping cart. For paid transaction, you will have to make another purchase again.

A: Maybe not! Simply log in to your account and check the status of your transaction. Or email us with your name and we will be able to track it for you.

A: Due to the limitation of supplier, courier schedule, bank policies, and internal operation process, we can not allow cancellation online and swap of items after payment was made. If there is any correction or cancellation, please follow the return process with in 7 days from receiving goods. Our customer service shall guide you for the necessary procedures.

A: Our website tracks user by both IP address and email address. Our website do keep all your transaction record, E-mail is our basis to communicate with you. We strongly suggest that you do provide a valid email address and prevent from changing it.

A: Sorry, we do not honor Cash On Delivery (COD).

A: Yes we do! You will have to deposit the check or cash to our assigned bank account. We will only consider it as full payment once the check payment is cleared. We will then proceed with the delivery.

A: PAYFREE(load.com, E-Phone wallet members) payments can be confirmed right away. All paid transactions will be reflected in your account. Cash payment will be confirmed in the next banking day before 2pm through E-Mail, All Cash payment made from Friday to Sunday will be cleared on the next Monday.